ZHENG, Xiaosong; PULLI, Petri. Improving Mobile Services Design: A QFD Approach. Computing and Informatics, [S. l.], v. 26, n. 4, p. 369–381, 2012. Disponível em: https://www.cai.sk/ojs/index.php/cai/article/view/315. Acesso em: 30 apr. 2025.